Ch 1: Introduction -- Using this manual -- History of animal training -- What is training? -- How we train (a simplified version) -- Featured articles -- Ch 2: Knowing the animal -- Understanding the species -- Specific animal history & behavior -- Proper diet & nutrition -- The environment -- Record keeping -- Developing trust through interaction -- Featured articles -- Ch 3: The human element -- Intelligence -- Anthropomorphism (A trainer's biggest stumbling block) -- Compassion & Emotion -- Featured articles -- Ch 4: Basic operant conditioning -- Getting used to the lingo -- Operant vs. classical conditioning -- Positive reinforcement -- Bridging stimulus -- Shaping -- Shaping techniques -- Stimulus control -- Superstitious behavior -- Dealing with incorrect responses -- Have a training plan -- Summary -- Featured articles -- Ch 5: Non-formal interactions -- Formal training -- Technique vs. instinct -- Developing a relationship -- Animal observations: ethograms -- Featured articles -- Ch 6: Husbandry training (A training program's first steps) -- Cooperative behavior -- Desensitization -- What is husbandry training? -- General body exams -- Blood sampling -- Working around the mouth & head -- Removal from their environment -- Summary - other husbandry behaviors -- Featured articles -- Ch 7: Social animals (Working with more than one) -- One-on-one training -- Dealing with changing social situations -- Gating & separation training -- What if separation is not possible? -- Group training -- Introducing new animals to the group -- Featured articles -- Ch 8: Variety -- The spice of life -- Session structure -- Session type -- Enriching the environment -- Consistency -- Featured articles -- Ch 9: Advanced techniques & concepts -- What is an advanced concept? -- Easy as 1, 2, 3 -- Cautions about use of advanced concepts -- Black & white: where's the gray? -- Secondary reinforcers -- Punishment, negative reinforcers, & aversive stimuli -- Schedules of reinforcement -- Recall, delta, and ""no"" -- Chained behaviors -- ""Continue"" signal -- Combination behaviors -- End of session signal -- Other advanced concepts -- Featured articles -- Ch 10: Aggression -- A natural phenomenon -- Dealing with aggression operantly -- Operant principles -- Turner's rules on dealing with aggression -- When to intercede -- Putting aggression on cue -- Featured articles -- Ch 11: Problem solving -- Planning -- Determining the cause -- Implementing the plan -- Untraining undesirable behavior (Pryor's Eight Methods) -- Complex problems -- Featured articles -- Ch 12: Complex training & modern applications -- Putting all the theory together -- Interactive programs -- Protected contact training -- Other zoo applications -- Research training -- Training pets & other domestic animals -- Featured articles -- Ch 13: The professional trainer (Resources & getting a job) -- Knowledge + practice = experience -- Working in the field -- Professional zoological organizations -- Featured articles -- Ch 14: Glossary.